Terms of Service

Acceptance of this Agreement is expressed by electronic means. Under the Electronic Commerce Law (Legislative Decree No. 463) and the Electronic Signature Law of El Salvador, acceptance and records generated by electronic means have the same legal validity and evidentiary weight as a signature on paper.

Adqueo keeps a traceable record of each acceptance — including the identity of the user, the version of the accepted document, its cryptographic hash, the date and time, and technical metadata (IP address and user agent). This record constitutes proof of the Client's consent and of the specific version accepted.

• “Services” — the Adqueo software products (including CMMS, FSM, SGI/management systems, Safety, Learn and any related module), the website, mobile applications, APIs, agents and support made available by Adqueo.
• “Client Content” — any data, template, checklist, inspection, record, document or information that the Client or its users upload, create or process through the Services.
• “User” — any person the Client authorizes to access the Services under its account.
• “Subscription” — the plan, term and fees under which the Client contracts the Services.

The Services are a software tool for organizing, recording and tracing operational work. They are provided “as is” and “as available”.

The Services do not constitute, and do not replace, legal, engineering, occupational-safety, medical, accounting or professional advice of any kind. Templates, checklists, metrics, indicators and any content are aids to the Client's own judgment; they do not substitute technical criteria, professional supervision or the human decisions that the Client must make.

Adqueo does not operate machinery, does not perform inspections, does not maintain facilities and does not supervise personnel. The Services record and organize what the Client and its users decide, enter and execute.

The Client is responsible for keeping its credentials confidential and for all activity under its account, whether or not authorized. The Client must enable and require the available security controls (including two-factor authentication) as appropriate to its risk.

The Client must notify Adqueo without undue delay of any unauthorized use or security compromise of which it becomes aware.

Subject to this Agreement and payment of the applicable fees, Adqueo grants the Client a non-exclusive, non-transferable, revocable license to use the Services for its internal operations during the term of the Subscription.

The Client and its users shall not:

• copy, modify, decompile, reverse-engineer, or attempt to extract the source code of the Services, except to the extent that such restriction is prohibited by law;
• resell, sublicense, rent or provide the Services to third parties outside the Client's organization without written authorization;
• circumvent technical limits, access controls or usage quotas, or overload, interfere with or disrupt the integrity or performance of the Services;
• use the Services to build a competing product or to benchmark for a competitor.

The Client retains all ownership of the Client Content. The Client grants Adqueo a limited license to host, process, transmit and display the Client Content solely to provide and support the Services.

The Client is the sole responsible party for the accuracy, validity, legality, completeness and application of the Client Content, including every checklist, template, inspection, procedure and record it designs, configures or executes. If a checklist omits a critical step, if a template is incomplete, or if a record is filled in incorrectly, the responsibility lies with the person or organization that designed, configured or applied it — not with Adqueo as the provider that hosts the tool.

The Client represents that it has all rights and consents necessary to upload and process the Client Content, and that doing so does not infringe third-party rights or applicable law.

In matters of occupational safety and health, legal responsibility for the physical safety of workers belongs exclusively to the employer and cannot be delegated to a software provider. This responsibility includes, under Salvadoran law — in particular the General Law on Risk Prevention in Workplaces (Legislative Decree No. 254) and its regulations — the duties to train, supervise, maintain safe facilities, provide protective equipment and comply with the applicable technical standards.

The Services do not guarantee, and cannot guarantee, that their use prevents accidents, eliminates risks, ensures regulatory compliance or detects every fault. Using an inspection, a checklist or an indicator in the Services does not discharge the employer from its own duties of prevention, supervision and repair.

If an accident, injury, loss or sanction occurs, the Client acknowledges that its cause lies in the operational conditions, decisions and human actions under the employer's control, and not in the software that recorded them. The Client shall not attribute to Adqueo responsibility for outcomes that the law places on the employer.

Use of the Services is subject to the Acceptable Use Policy, which forms part of this Agreement. Breach of that policy is a breach of this Agreement.

Software starts from US$299 per month; the final scope and fees are agreed with sales. Field campaigns and IoT meter integration are billed separately. Fees are stated exclusive of taxes; the Client is responsible for applicable taxes (including VAT/IVA) except for taxes on Adqueo's income.

Unless otherwise agreed in writing, Subscriptions renew for equal periods. Fees paid are non-refundable except where required by law. Late payment may accrue interest and lead to suspension.

Adqueo may suspend or terminate access, in whole or in part, if the Client breaches this Agreement, fails to pay, or uses the Services in a way that creates legal or security risk. The Client may terminate as provided in its Subscription.

On termination, the license ends. Adqueo will make the Client Content available for export for a limited period, after which it may be deleted in the ordinary course, subject to legal retention obligations.

Adqueo and its licensors retain all intellectual property rights in the Services, including software, design, models, documentation and trademarks. No rights are granted other than the limited license in this Agreement. Feedback the Client provides may be used by Adqueo without restriction.

Some Services include artificial-intelligence features or agents. Their outputs are probabilistic, may contain errors and must be reviewed by a human before being relied upon. The Client is responsible for validating any output before acting on it and must not use AI features as the sole basis for decisions with legal, safety or financial consequences.

To the maximum extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation.

Adqueo does not warrant that the Services will meet the Client's requirements, that they will prevent any loss, accident or non-compliance, or that defects will be corrected.

To the maximum extent permitted by law, Adqueo, its parent, affiliates, directors, employees and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, nor for loss of profit, revenue, data, goodwill, business opportunity, or for personal injury, death, property damage or regulatory sanctions arising from operations, decisions or events under the Client's control, even if advised of the possibility of such damages.

In any case, Adqueo's total aggregate liability under or in connection with this Agreement shall not exceed the total amount actually paid by the Client to Adqueo for the Services during the twelve (12) months immediately preceding the event giving rise to the liability.

These limitations reflect the allocation of risk between the parties and the pricing of the Services, and apply even if a limited remedy fails of its essential purpose. Nothing in this Agreement excludes liability that cannot be excluded under applicable law.

The Client shall defend, indemnify and hold harmless Adqueo, its parent, affiliates and their personnel from and against any claim, demand, loss, damage, liability, sanction, cost or expense (including reasonable legal fees) arising from: (a) the Client Content; (b) the Client's or its users' use of the Services; (c) breach of this Agreement or of applicable law; and (d) claims by workers, contractors, authorities or third parties related to accidents, injuries, occupational safety and health, or compliance obligations that the law places on the Client as employer or operator.

The Services generate audit records — timestamps, responsible user, actions, and, where applicable, signatures and acceptance records — that constitute reliable evidence of what was recorded and by whom. The parties agree that these electronic records are admissible and have full evidentiary value under the Electronic Commerce Law and the Electronic Signature Law of El Salvador.

In any dispute about whether an inspection was completed, an alert was ignored or maintenance was not performed, the audit records held by Adqueo may be used as evidence by either party.

Each party shall protect the other's confidential information with at least reasonable care and use it only to perform this Agreement. This does not apply to information that is public, independently developed, or lawfully obtained without a duty of confidentiality.

Adqueo shall not be liable for delay or failure caused by events beyond its reasonable control, including acts of nature, outages, failures of telecommunications or infrastructure providers, cyberattacks, or acts of authority.

Adqueo may update this Agreement. Substantive changes will be published with a new version and effective date, and — where the change is material — notified through the Services. Continued use after the effective date, or a new electronic acceptance, constitutes acceptance of the updated version. Each version and its acceptance are recorded as described in Section 1.

This Agreement is governed by the laws of the Republic of El Salvador, without regard to conflict-of-law rules. The parties submit to the competent courts of the city of San Salvador, waiving any other jurisdiction. The parties may agree in writing to submit disputes to arbitration under the rules of the Arbitration and Mediation Center of the Chamber of Commerce and Industry of El Salvador.

The Client may not assign this Agreement without Adqueo's written consent; Adqueo may assign it to an affiliate or successor. If any provision is held invalid, the rest remains in force and the invalid provision shall be construed to the extent permitted. Failure to enforce a right is not a waiver. This Agreement, together with the Privacy Policy, the Acceptable Use Policy and the applicable Subscription, is the entire agreement between the parties and supersedes prior understandings.

This Agreement is executed in Spanish and English. In case of discrepancy, the Spanish version prevails.

Questions about this Agreement: daniel@adqueo.com.